Who we are and what the service is
These terms are between you and Ecmel Services LLC, which operates SeenRadar. SeenRadar is a service, available as a web app and a Telegram bot, that records and shows the WhatsApp online status of the numbers you add.
You must be at least 18 years old to use SeenRadar.
Permission and authority
You may add a number that belongs to someone else only with that person’s permission or on the basis of a valid legal authority. You confirm this when you add a number, and your confirmation must be true. When the permission is withdrawn or your authority ends, you must delete the number.
Prohibited uses
- Harassing, threatening, intimidating or harming anyone.
- Watching someone without their knowledge, or any tracking that is illegal where you live.
- Using the records to accuse, blackmail or present “evidence” against someone.
- Trying to disrupt the service, access other accounts or overload our systems with automated tools.
- Selling or renting your account to others.
If we believe one of these rules has been broken, we may stop tracking, restrict the account or close it. Unless the breach is serious, we will write to you first. You can report abuse to [email protected].
Trial and Premium
New accounts get a 24-hour trial that starts when the first number is added; during the trial you can see one number’s live status.
Premium gives you 5 numbers, the last 30 days of history, statistics, comparison and alerts, and is bought for 1, 7 or 30 days. If you buy again while Premium is active, the new time is added to your current end date. Plan features may change over time, but we will not reduce the features you get during time you have already paid for.
Payment
Payments are one-off, made with Telegram Stars, and never renew automatically. The price is shown on the payment screen before you pay. Stars are sold by Telegram, and buying them is subject to Telegram’s terms.
Refunds
If a technical problem on our side stopped you from using the service during the time you paid for, contact [email protected] or use /paysupport in the bot within 14 days of payment. Where we find the claim justified, we refund the Stars through Telegram or extend your time.
A tracked person changing their privacy settings is not a technical problem. Time already used is not refunded. Any mandatory withdrawal or refund rights you have under the law always remain.
Limits of the service
Status changes cannot always be detected; there may be gaps in the records or delays in alerts. Changes at WhatsApp may affect the service temporarily or permanently. We do not promise uninterrupted operation.
Online time is not total phone use. Two numbers being online at the same time does not prove they were in contact.
Liability
To the extent the law allows, we are not liable for indirect losses, and our total liability is limited to the amount you paid us in the last 12 months. This limit does not affect liability for intent or gross negligence, or any rights the law does not allow us to exclude.
You are responsible for third-party claims arising from your use of the service in breach of these terms.
Ending your account
You can delete your account at any time from Settings. If we decide to shut the service down entirely, we will announce it at least 30 days in advance and refund Stars for unused Premium time.
Changes
We may change these terms; we will announce important changes before they take effect. If you keep using SeenRadar after a change, you accept the new terms.
Disputes
If something goes wrong, please write to [email protected] first and we will try to sort it out together. The mandatory consumer protection rules of the country you live in, and your right to go to its consumer bodies or courts, always remain.
Independence
SeenRadar is not affiliated with, endorsed by or partnered with WhatsApp or Meta Platforms, Inc. WhatsApp is a trademark of Meta Platforms, Inc.