Controller and scope
The data controller is Ecmel Services LLC, which operates SeenRadar. For any privacy request: [email protected].
This policy covers two groups of people: users who open a SeenRadar account, and the owners of the numbers that users add to their list.
What we do not process
We do not read, listen to or store WhatsApp messages, calls, photos, videos, voice notes, contacts or chat content. We never ask for your WhatsApp password or a verification code, and we never connect to your WhatsApp account. We do not see your card details. We use no advertising trackers and we do not sell data.
What we process and why
- Account details: your email address, display name and sign-in method (email and password, or Google); if you only use the bot, your Telegram user ID and language. To create your account, let you sign in and recognise you.
- Account settings: language, plan and remaining time, notification preferences and the rules you create.
- Numbers you add: the phone number and the label you give it (for example a name). To build your list.
- Status records: the times an added number was online and offline on WhatsApp, and the durations calculated from them. For the timeline, statistics, comparison and alerts.
- Payment records: the plan you bought, the amount in Stars, the date and the payment ID Telegram provides. To identify your plan, answer payment questions and meet accounting obligations.
- Country: the two-letter code of the country your connection comes from. To show the right language and price and to see which countries use us. We do not store your IP address for this.
- Technical logs: error and security logs (time, type of action, account ID, error details). During sign-in and bot protection your IP address and browser details are processed by our infrastructure providers. To run the service, find bugs and prevent abuse.
- Visit counter: we count visits to our site without cookies and without storing IP addresses; only daily totals such as page, referring site and country are kept.
- Support messages: your email address and what you write to us. To answer your request.
Legal bases
- Account, plan, payment and providing the service: performance of our contract with you.
- Keeping payment records: legal obligation under tax and accounting rules.
- Technical logs, security and the visit counter: our legitimate interest in keeping the service secure and working.
- Status records of added numbers: the request of the user who added the number and their declaration that they have the owner’s permission or a legal authority. The number’s owner can always object and ask for it to be removed.
- Short product announcements we send through the Telegram bot: our legitimate interest. The “No more announcements” button in every announcement turns them off for good; your tracking alerts are not affected.
- Occasional short product emails to your registered address: our legitimate interest, or your consent where the law of your country requires it. The unsubscribe link in every such email turns them off for good; account and payment emails are not affected.
People whose number has been added
A number may have been added without its owner knowing. That is why you can ask for your number to be removed even without a SeenRadar account. We remove it from every account, delete its records and block it from being added again. How to do this is explained on the account and number deletion page.
SeenRadar can only see the online status WhatsApp shows for a number. If, in WhatsApp under Settings › Privacy › Last seen and online, you set your last seen to “Nobody” or “My contacts” and your online status to “Same as last seen”, SeenRadar cannot see it.
How long we keep data
- Account details and settings: while your account is open; deleted when you delete your account.
- Added numbers, status records, rules and alerts: until you delete the number or your account. Premium shows the last 30 days; that is a viewing limit, and older records are not automatically deleted at that point.
- Payment records: as long as tax and accounting rules require, up to 10 years. They remain after you delete your account, with the link to your account removed.
- Technical logs: up to 90 days.
- Support messages: up to 1 year after the request is closed.
- Backups: deleted records drop out of backups when the backup expires (within 30 days).
Service providers and international transfers
- Infrastructure providers: hosting, database, sign-in and bot protection.
- Telegram: the bot, alerts and Stars payments. Telegram’s own privacy policy also applies.
- Google: only if you sign in with Google.
Because of these providers your data may be processed outside the country you live in. For these transfers we rely on safeguards offered by the providers, such as standard contractual clauses.
We do not sell data, use it for advertising or share it with ad networks. We may disclose information to the authorities where the law requires us to.
Cookies and local storage
We use no advertising or tracking cookies. Your sign-in session and preferences such as language and theme are kept in your browser’s local storage. Our bot protection service may set strictly necessary technical cookies.
Security
Connections are encrypted with TLS. The database uses access rules so that each user can reach only their own records. No system is free of risk; if we become aware of a data breach, we will notify the people affected and the authorities as the law requires.
Your rights
Under data protection laws such as the GDPR and Türkiye’s KVKK, you have the right to access your data, get a copy, correct it, delete it, restrict or object to its processing, and take it with you. Send your request to [email protected]; once we have confirmed it is you, we reply within 30 days.
If you are not satisfied with our answer, you can complain to the data protection authority in the country where you live.
Age limit
SeenRadar is not for anyone under 18. If we learn that someone under 18 has opened an account, we delete it.
Changes
If we change this policy, we update the effective date on this page and announce important changes in advance in the app or by email.