Deleting a number
In the web app, open the number’s page and confirm the delete option. In the Telegram bot, open your list with /contacts, choose the number and delete it.
This deletes the number, its label, its status records, rules and alerts.
Deleting your web account
- Sign in to the app and open Settings.
- Tap “Delete account”.
- For an account opened with email, enter your SeenRadar password; if you signed in with Google, you will be asked to sign in again.
- Confirm. When it is done, you are signed out.
The password asked for here is your SeenRadar password. SeenRadar will never ask for your WhatsApp password or verification code.
What is deleted and what remains
Deleted: your account, profile, the numbers you added, status records, rules and alerts.
Kept: payment records, because of tax and accounting rules, with the link to your account removed. Technical logs and backups are deleted when the periods in our Privacy Policy run out.
Deleting your account also ends any remaining Premium time. Messages already sent to you on Telegram stay in Telegram; you can delete them from the chat yourself.
If you only use the Telegram bot
To delete a bot account, write to [email protected] with your Telegram username. We may ask you to confirm the request from the bot.
You have no account, but your number is being tracked
You do not need a SeenRadar account. Send the following to [email protected]:
- Your number with the country code (for example +44 7xxx xxxxxx).
- A screenshot showing the number is yours: the Settings › Profile screen of the WhatsApp you use with that number is enough.
What happens next
We remove your number from every account, delete its status records and block it from being added again. We cannot tell you who added your number, because that is also personal data.
This request never requires your WhatsApp password, a verification code or linking your account.